Refund Policy

Last updated: February 12, 2026

No Refunds

All purchases of Island Koala Premium are final and non-refundable.

Why We Don't Offer Refunds

1. You Can Try Before You Buy

We offer a free plan so you can evaluate the platform before making a purchase. With the free plan, you can:

• Experience AI-powered conversations
• Get real-time feedback on your responses
• Track your learning progress

This gives you a thorough understanding of how the platform works and whether it fits your learning style.

2. It's a One-Time Payment

Unlike subscription services that charge you monthly, Island Koala is a single, one-time payment for lifetime access. There are no recurring charges, no annual renewals, and no surprise fees. You pay once and own it forever.

3. Digital Product

As a digital product with instant access, the full service is delivered immediately upon purchase. There is no physical product to return.

4. Ongoing Costs

Each conversation and feedback request uses advanced AI services that incur real costs on our end. A refund after significant usage would mean absorbing those costs.

Exceptions

If you experience a technical issue that prevents you from using the platform and we are unable to resolve it, please contact us at lois.talagrand@gmail.com. We'll work with you to find a solution.

Contact

For billing questions, reach out to lois.talagrand@gmail.com.